Returns and Exchanges If your order arrived damaged, is defective or we sent the wrong thing, contact us and we will make it right. We have a 30-day return policy (holidays excluded, during holiday season we have a 60-day return policy). The item must be in brand new condition. If you have any questions about whether you should return an item, please contact us before shipping to us. We do not refund outgoing shipping (if charged). You will need to pay for return shipping also. On your invoice tucked inside your shipment, you will find a return label. You can use that to label your return. Returns Address: Short Order Dogs c/o K.Fanelli P.O. Box 953606 Lake Mary, FL 32795 Include your order no., name and address (using the return label on the invoice works nicely) so we can reference your order. We'll email you when the return has been received and processed. We recommend you insure your order so if it is damaged during the trip back, you aren't liable. Exchanges: If you ordered the wrong size or color, place an order online for the correct item(s). Return the items you don't want in their original condition after reading the conditions below. We'll credit your card for the returned items. Please don't ask us, in your return, to exchange for something. It's easiest for you and us if you place your order online for the new items. Books: Books in their original new condition can be returned. Edibles: Edibles that come in their own package and have been opened are not returnable. Please order one package at first to see if your dog likes it. If your dog doesn't like it, pass it on to a favorite canine friend. Clothing Items: Most returns are due to guessing at the size rather than taking the time to measure. There is a conditional 15% restocking fee on clothing. If we need to remove the hair from the item, we will charge a 15% restocking fee for the cleaning service. If you do return a clothing item, take the time to clean the dog hair from it please. Sticky tape or a lint roller work great for this. If you return a clothing item that has doggie smells, is dirty, or in a condition we cannot sell as new, we will not provide a refund. Don't Like It or It Isn't What You Expected: If you're not satisfied with your purchase, return it in new condition (void of dog hair, with it's original packaging, bags, etc). We'll refund your original purchase price. If you're exchanging, please see how to exchange under Exchanges. We cannot issue a credit if the item has been used (i.e. teeth marks) and/or damaged. If items are damaged on their return trip to us, we cannot make a refund. We recommend you insure your package. At Short Order Dogs, our Customer is BIG With Us! We want you to be happy with your purchases and feel confident in purchasing from us. We just ask that you abide by our Return and Exchange policies. Thank you! Woof! Short Order Dogs Need help? E-mail Sales or call us at 888.WEE.DOGS (933.3647) Copyright © 2007 TCM Enterprises, LLC dba Short Order Dogs   All Rights Reserved Design by Diane Vivian Webmaster - Letchford Design